Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more atwww.zendesk.com.
The pandemic taught companies of all sizes that customer responsiveness is critical not only for business success but first and foremost for survival. In the past year, organizations had to shift towards new business models to quickly adapt to new consumer behaviour. However, new data released toda... (more)
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19 transformed customer expectations and workplace dynamics, virtually overnight. Being digital-first and, in many cases, digital-only, meant companies had to rapidly acquire new technologies to reach customers a... (more)
Zendesk, Inc. (NYSE: ZEN) was recently named the ‘Most Popular’ Help Desk Software by Capterra, a division of Gartner Inc. and a global ranking agency, in their recent study titled the ‘Top 20 Most Popular Help Desk Software.’ The detailed study was conducted across various ... (more)
Zendesk redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: T... (more)
Zendesk announced the results of their Total Economic Impact™ (TEI) commissioned study to examine the potential return on investment (ROI) that organizations accrued by utilizing its customer support products. The purpose of the study, conducted by Forrester Consulting, was to assess the pote... (more)
Zendesk, Inc. (NYSE: ZEN) was positioned by Gartner, Inc. in the “Leaders” quadrant in their May 8, 2017 Magic Quadrant for the CRM Customer Engagement Center report. The report is available at: www.zendesk.com/resources/gartner-magic-quadrant-crm/.
Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with machine learning (ML) technology to deliver a better customer experience. Guide empowers customer service agents to resolve inquir... (more)
