Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. Majorel brings together Bertelsmann and Saham’s group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.
Rebranding of former Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers Outsourcing into Majorel
Majorel’s hybrid contact centres combine the best of people and technology and will aim to create world-class service agents in Tier 2 and Tier 3 cities as well as in... (more)
