Ameyo Forays into the US and European Market

• Company looking to achieve US $ 10 million revenue through this strategic move

• Introductory price of Ameyo Engage starts from US $20 per agent per month

• USP of Ameyo Engage- customization, intelligent routing, multi-channel communications, advanced integrations, call monitoring and analytics

Ameyo, India’s largest contact centre software provider, today, announced a significant expansion into the US & European markets through Ameyo Engage - a Cloud-based Call Centre Software. Ameyo Engage will operate from its sales office in US at Sunnyvale, CA. With the multi-billion contact centre market ready for cloud disruption, Ameyo Engage aims to simplify customer engagement for businesses. The company is looking to achieve US $ 10 million revenue through this strategic international expansion.

Based on the robust Ameyo platform, that already empowers over 1600 businesses across 60 countries, Ameyo Engage allows businesses to set up an enterprise level professional contact centre without investing in hardware, installation, and infrastructure. Brands can personalize their customer interactions and can streamline inbound and outbound communications within a single interface. With capabilities like intelligent routing, multi-channel communications, advanced integrations, call monitoring, and analytics, Ameyo Engage has proved itself to be the best solution available in the market.

Speaking on the occasion, Mr. Bishal Lachhiramka, CEO, Ameyo Engage, said, “Providing an optimal customer experience in the ever changing hyper-connected world is preliminary for the reputation and success of organizations. By utilizing the advanced features of our Engage platform, businesses can gain deeper insights of their operations within enterprise environment. We have provided the realm of business with a whole new set of benefits, which will make it much easier for organizations to create a truly customer-centric call centre experience by improving overall performance with optimized costs.”

The platform delivers a unified and highly personalized experience that helps brands of all sizes and power their customer interactions with intelligence, scalability, ease of use, and flexibility. With an introductory pricing that starts from $20 per agent per month, Ameyo Engage aims to become a default choice for all call centre software requirements.

Moreover, the integration of Engage platform with Salesforce has proved to be an ultimate engine for more closure. The integration provides a holistic view of customer/prospect information and allows agents to instantly build rapport with your customers and thereby earning competitive advantage. The integration also provides agents with a single unified interface which incorporates information from the CRM database based on caller’s identity and history for improved customer service and support.

About Ameyo

Ameyo is the market leader in Omnichannel Customer Experience (CX) and Contact Centre Technology in cloud and on-premise, helping brands of all sizes make exemplary customer experience. The Ameyo Customer Experience Platform powers optimal customer journeys consistently across all touchpoints, channels and interactions to nurture customer retention and advocacy. Ameyo is trusted by over 1,600 customers across 60 countries orchestrating more than 1 billion interactions each day. Learn more at www.Ameyo.com, on the blog, or follow Ameyo on Twitter @AmeyoCIM and on Facebook.