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Exotel Launches Ameyo XTRM, an Industry-First Telco Regulatory Compliant, Enterprise Contact Center Solution in India | ||
Gurugram, Haryana, India Exotel, a leading full-stack customer engagement platform, today announced the launch of Ameyo XTRM, a cloud-based omnichannel contact center solution for 99.5% uptime. Ameyo XTRM is a pure cloud-based enterprise product running on top of Exotel's scalable Communications Platform as a Service (CPaaS) that supports up to 35 million calls per day and billions of calls in a year. Ameyo XTRM can now support large volumes of voice communications for up to 20,000 agents and supervisors per enterprise at a time. It is also equipped with AI-powered bots acting as the first line of customer engagement before agents need to intervene, reducing the dependence on agent intervention and improving their productivity. This will enable agents to focus more on complex queries. In situations where the bot finds a query challenging to handle after a particular point, it is supported by a seamless bot-to-agent transfer.
Exotel is the emerging market’s leading full stack customer engagement platform and business-focused virtual telecom operator. Exotel has also recently received a virtual telecom operator license to offer cost-effective end-to-end VoIP telephony services, making the company a 100% compliant cloud calling operator. Exotel was founded in 2011 and has an impressive cloud-based product suite that drives 70 million conversations every day for more than 6000 businesses in India, Southeast Asia, the Middle East, and Africa. Today, the omnichannel contact center, communication API suite, and conversational AI platform from Exotel help some of the fastest-growing businesses in emerging countries manage their customer engagement. They have a $50 million ARR and a $100 million Series D funding round.
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