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ICICI Lombard General Insurance Company Ltd.

ICICI Lombard Long Term Two Wheeler Insurance (LTTW) Crosses 500,000 Policy Mark in the First Year of Launch

Jun 27, 2016   17:52 IST 
New Delhi, Delhi and Mumbai, Maharashtra, India
  • Garners Rs. 100 crore premium milestone within 9 months of launch, Rs. 166 crore as on date.

  • Product slated to address non-insurance issue in the category, 80% customers willing to renew policy, given the long duration feature.

  • Sales data shows 3 year duration purchased by 1 out of 3 customers, online customers more prone to purchase longer duration option.

  • Customers in different cities derive diverse benefits - Convenience, fixed premium for 2/3 years, avoid traffic challans etc.

  • 4 out of 5 customers keen to purchase other non-life insurance products with longer duration
     

The first of its kind, long term two wheeler insurance launched by ICICI Lombard, one of India’s leading General Insurance companies, has crossed the 500,000 plus policy mark. ICICI Lombard was among the first companies to have launched the product in India. The product allows two wheeler owners to purchase a policy with a longer duration cover of two or three years instead of the conventional annual renewal duration.

The milestone achieved in the very first year of product launch proves that an innovative yet simple product can go a long way in reinvigorating a category. To understand the customer response in detail, the Company conducted a comprehensive research with over 900 customers who had purchased the product. The findings reveal that 90% of customers are satisfied with their purchase. A whopping 94% would recommend the product to others. Separately, 80% customers believed that people who had hitherto not renewed their insurance would now do so given the long term duration benefit.

 

The customer feedback revealed that 51% would want to buy 3 year duration policy, when their existing policy tenure ended. Further, 1 out of 4 customers in fact wanted a two-wheeler insurance with an even longer duration i.e. 4 or 5 years. The positive response is not limited to two wheeler insurance, 4 out of 5 customers would be interested in longer duration cover in other segments such as Health and Car insurance.

 

Speaking on the occasion, Bhargav Dasgupta, MD & CEO, ICICI Lombard General Insurance Company Ltd. said, "We are excited to have achieved this milestone of 5 lakh policies in the first year of launch of the Long Term Two Wheeler Insurance product. I am sure that this innovative yet simple product backed by our distribution muscle and digital prowess will significantly address the issue of 60-70% two wheelers currently plying on roads without insurance. Being an industry leader, we shall continue to lead the curve in terms of introducing innovative solutions for the benefit of Indian consumers”.

 

Delving into the reasons why customers preferred a longer duration two wheeler policy, customer feedback showed that 71% customers had liked the one time premium payment feature that allowed them to stay worry free for two–three years. In fact, 77% customers had thought of renewing their two wheeler insurance given the risk of vehicle theft but were deterred by the hassle of annual renewal.

 

Commenting on the occasion, Amitabh Jain, Head – Motor, Underwriting & Claims, says, “While evaluating a new two wheeler insurance proposition, we decided to rethink the entire product construct which led to the introduction of this one of its kind long term policy. To make the proposition stronger we decided to offer two years and three years tenure. Further, we set up an unconventional distribution network by tying up with petrol pumps and leveraged technology to print the policy on the spot and present it to the customer. We invested in new age channels i.e. online, social and mobile to reach out to these audiences and actively used platforms like facebook, twitter to communicate the product benefits. This holistic approach has gone a long way in this product crossing new milestones in non-life insurance segment.

 

ICICI Lombard launched the Long Term Two Wheeler insurance in April 2015. The new product introduction was complemented by identifying unconventional channels e.g. petrol pumps for distribution of the policy. At the same time, the Company deployed mobile technology by installing mobile printers at petrol pumps so that a long term two wheeler insurance policy could be issued along with the policy document right at the petrol pump when the customer was refueling her vehicle.

 

Product Features

  • First of its kind product, not only in India but globally as well

  • Saving of 10 – 15% on the premium for a 2/3 year policy compared to a 1 year policy.

  • No change in premium during policy duration, customer is protected from third party premium hikes or changes in levies e.g. service tax.

  • No Claim Bonus (NCB) remains intact through the policy period even in case of claim (up to 3 claims can be registered without impacting NCB for a 3 year policy, 2 claims for a 2 year policy).

  • Choice of tenure i.e. 1 year, 2 years and 3 years, policy available through offline and online channels.
     

About ICICI Lombard General Insurance

ICICI Lombard GIC Ltd. is a joint venture between ICICI Bank Limited and Fairfax Financial Holdings Limited, a Canada-based diversified financial services company engaged in general insurance, reinsurance, insurance claims management and investment management. ICICI Lombard GIC Ltd. is one of the leading private sector general insurance companies in India with a Gross Written Premium (GWP) of Rs 83.07 billion for the year ended March 31, 2016. The company issued over 15.80 million policies and settled over 1.62 million claims as on March 31, 2016.

 

ICICI Lombard General Insurance has been adjudged the ‘Non-life Insurer of the Year’ at the coveted Outlook Money Awards, 2015. Non-life Insurance as a category has been included for the first time at the Outlook Money awards, which were introduced more than a decade ago. It is a matter of pride that ICICI Lombard has been chosen as the Winner in the introductory year of the award category. ICICI Lombard General Insurance has been conferred the coveted 'Golden Peacock Corporate Social Responsibility Award 2015'. The award recognizes the company for it continuous contribution to CSR and especially for its ‘Caring Hands’ initiative, an employee volunteering CSR program. ICICI Lombard was adjudged the award ‘Golden Peacock Innovation Management Award, 2015’ for demonstrating innovation across multiple functions of its business operations and promoting the 'culture of innovation'. The award ‘Golden Peacock Award for Business Excellence, 2015’ recognizes best management practices that act as the basis for business excellence. ICICI Lombard General Insurance received the award for its robust risk management practices and customer centric initiatives. ICICI Lombard was conferred with the ‘E-Business Leader’ Award in the General Insurance Category at the 5th annual edition of the Indian Insurance Award 2015 for its performance, growth, product and market innovation, customer service and technology. ICICI Lombard was also named as the ‘Best Travel Insurance Company’ by CNBC Awaaz Travel Awards 2015 presented by the Chattisgarh Government based on an online and on-air survey.

 

More details are available on the website www.icicilombard.com


Media Contact Details
Seema Jadhav
ICICI Lombard GIC Ltd.
+91 7045926209
Brijesh Kutty
Adfactors PR
+ 91 9920460901
 
 
Amitabh Jain (Left) Sanjay Datta (Centre) Girish Kalra (Right)
Amitabh Jain (Left) Sanjay Datta (Centre) Girish Kalra (Right)
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